Mahalo for choosing Malama Day Spa! We’ve worked hard to provide our clients with the highest quality services over the years, and take pride in our exceptionally talented staff. So we may continue providing you our best, we’ve created this cancellation agreement that honors your time and commitment to yourself, while also respecting the time of our service providers.
At the time of booking, you will be asked to provide a major credit card to hold your reservation that is exclusively for you. Your card will not be charged unless the cancellation policy is breached. We understand that sometimes scheduling adjustments are necessary, however, we require at least a 24-hour notice for an appointment to be rescheduled or cancelled.
If you cancel within 24-hours of your scheduled appointment time, you will be charged 50% of the service price. If you fail to show up for your scheduled appointment time without any notice, you will be charged 100% of the service price. You must contact the spa by calling 503-325-8233. Please leave a detailed message if you are unable to speak with a therapist.
We appreciate your understanding and acceptance of this new agreement, and look forward to being able to offer you our highest level of service as a result. Mahalo!